I recently inquired about a 2008 Volvo, making a purchase from another state. Sam was very responsive and did the leg work to arrange for an inspection at a local Volvo dealer. After sitting in a 2009 Volvo locally, I realized that my right leg would be too tight against the center console, I had to pull out of the deal. The Volvo had not yet been inspected (due to the Volvo dealer not having a time slot available until the following week), Sam refunded my payment I made for the inspection cost.
I would say I'm more critical than most buyers out there and ask more than my share of questions. Sam never once seemed to get impatient and accepted by reasonable offer on the vehicle.
Although I didn't purchase the vehicle, Sam made me feel comfortable with the process and I'll be checking his inventory for future purchases.